At Solsticestylescombd, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Eligibility for Refunds
- Return Window: You have 30 days from the date of delivery to request a refund.
- Condition of Items: To be eligible for a refund, the item must be unused, in the same condition as when you received it, and in its original packaging.
- Non-Returnable Items: Certain items, such as perishable goods, custom products, and digital downloads, are not eligible for return or refund.
How to Request a Refund
- Contact Us: Email our customer service team at asikhasan0161@gmail.com or call (304) 518-2420 with your order number and reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send the item back to us.
- Shipping Costs: The customer is responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable.
Processing Your Refund
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
- Approval: If your return is approved, we will initiate a refund to your original payment method.
- Timeframe: The refund will be processed within [7-10] business days. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
Exchanges
If you would prefer to exchange your item for another, please contact us. Exchanges are subject to product availability.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs, after verifying the issue.
Contact Us
For any questions or concerns about our refund policy, please reach out to us